Returns and Refunds Policy:

You have 12 months to register and then 12 months to complete the courses starting from the date of registration.

If you are not completely satisfied with any online course, merchandise or other services you purchased from us, please contact us for a refund or exchange.

Refunds for Online Courses

You may request a refund within 3 days of purchase.

Returns - Refunds for Merchandise

You may return it within 30 days of shipment for a refund or a replacement (subject to product availability).

The returned item must be 100% complete, in original and re-salable condition. Shipping charges are not refundable, with the exception of orders incorrectly shipped by us.


You may cancel or revise your order if we are contacted before your order has been shipped.

Contact us and provide the following information:

  • Name of purchaser
  • Order number
  • Name of the course or merchandise you purchased
  • Your email address
  • Your phone number

Return Shipping

Please us UPS ground. We will reimburse you for your shipping costs if the you are returning merchandise that was incorrectly shipped, damaged or defective. You will be required to pay for shipping returns for other reasons.

If shipping from overseas, please contact us first for shipping instructions.

Policy Revisions

Sales Training International reserves the right to revise this policy without notice.

Contact Information

Sales Training International
800.551.7355 / 281.367.5599